Perfect Fitting Short Sizes Shirts For Short Men
For Jose Tineo, a chance encounter led to the perfect fit, both personally and professionally.
The owner of his own computer services company, Jose was summoned to Giorgenti Company headquarters almost a year ago to help solve a sticky hardware problem. As a roving IT specialist, he was accustomed to seeing many different kinds of businesses. But the concept of an online shirt maker specializing in short sizes seemed especially intriguing to the lifelong small businessman because Jose, more than just a self-made entrepreneur, was the classic victim of ill-fitting shirts for short men.
“Since I’m a curious person, I wanted to know all about what Best Custom Shirt did, and I wanted to figure out how they could offer customized shirts in short sizes.” recalls Jose. To his delight, business owner Janine Giorgenti not only patiently explained her operation, she offered Jose the chance to try a short men shirt.
“She even said she’d take my measurements so I could try one of her shirts made for short sizes,” Jose marveled.
He admits he was more than a bit skeptical. As a short-statured, powerfully built man, he’d simply resigned himself to the fact that store- bought short sizes shirts didn’t fit. But having garments custom-made was also beyond consideration.
“I’m five foot four and 180 pounds and I’m pretty bulky, not fat. And whenever I bought a stock shirt,” relates Jose, “I would have to compromise. The right neck size wouldn’t match my sleeve length, or the right chest size would have a tail that fell almost to my knees. I found myself having to buy shirts for fat men in order to be able to button the collar.”
When Janine’s sample short men shirt arrived, he was bowled over. His new garment was not only reasonably priced, it was downright smashing.
“I loved the shirt so much, I immediately placed a couple of orders,” relates Jose.
In one fell swoop, Jose has been transformed from a victim of ill-fitting, unflattering garments, to a man with the polished look of a suave and sophisticated professional. His brief introduction to the world of custom clothing spoiled him forever.
“It was just amazing. I would get compliments when I visited old friends in the workplace. They could see the difference right away,” states Jose.
Even better, self-consciousness gave way to confidence.
“Now,” boasts Jose, “I feel like I look great when I dress, and I don’t mind promoting that fact, because I truly feel that having these shirts actually helped to broaden my horizons. I thought I knew how to dress before, but now I know how it feels to really dress well. I’d had no idea how many ‘flavors and colors and styles’ shirts come in. I'd never thought of wearing cufflinks or trying different kinds of collars. Actually, Best Custom Shirt helped me to understand what a professional man should look like.”
It did something else, too. It convinced him that this was a business with a future; a place that inspired trust.
“I was so impressed at how well they did business online. They have formulas they’ve come up with in terms of fit and style that are based on 15 years of experience. And they have a website that can really help people,” he enthused.
So it was no surprise that when Jose heard Best Custom Shirt was seeking a new head of customer service he suggested himself. What better spokesman, he asked, than a truly satisfied customer? Just to be extra careful, he also did some additional due diligence.
“I like to do research on everything I’m doing, so I personally checked out the competition. Believe it when I tell you there’s nobody out there that provides the services that Janine does – from the beginning, when you place the order, to the end, when she ensures you’re satisfied with the purchase,” assures Jose.
A few weeks later, he assumed the post of customer service director.
“Now, I check to make sure all our interactions with customers have gone well. In a typical week, that probably means dealing with about 400 to 500 people who either call, or ask questions or want swatches or a price quote or who want to find out something more about our program for short sizes,” explains Jose.
He adds, “The typical day might involve someone who calls and says, ‘I need to expedite my order. ’Thankfully, that’s really rare, but when it happens, my job is to immediately get on the phone and track down the order, solve any problems that might be involved, and give the customer the full update, along with an assurance about when their custom dress shirts will arrive.”
Jose’s ultimate goal is to guarantee complete satisfaction, not only to ensure a job well done, but to live up to Janine’s high standards for her custom dress shirts.
“I make sure to resolve any misunderstandings so that both parties are ok. Janine has a one hundred per cent satisfaction guarantee on all custom dress shirts and I make sure to honor that,” he underlines.
Jose’s employment with Best Custom Shirt has now confirmed his initial notion that the perfect spokesperson for a product is a satisfied customer. Besides, he wouldn’t have it any other way.
“I love my custom shirts,” enthuses Jose, “and I feel really good about serving customers who buy our short men shirts , because I know they’ll have the same reaction I did.”
This article was posted on April 05, 2006